First let me explain; I hate writing negative reviews, very little else gives me as much angst as sitting there deciding how I should express my negative opinion in as constructive a way as possible, or whether I should even post the review. But then I had a disappointing experience with quite a high-end hair range recently and I wondered if I was the only one, so I consulted Google only to find 4 and 5 star reviews. Surely I was not alone in not getting on with this product, I wondered. Then it struck me, perhaps people aren’t posting their less than glowing reviews (this is a subject that’s come up time and time again in Twitter chats with many Bloggers stating they don’t publish negative reviews) but surely in order for shoppers to get a balanced view we owe them the bad as well as the good? So putting my reservations aside here goes with my honest review…
As a bit of background i’m a big fan of Philip Kingsley Elasticizer so as a treat for my hair which I’m attempting to grow I decided to pick up some of the Philip Kingsley shampoo and conditioner. With my oily roots and drier ends the Moisture Balancing range sounded perfect for my hair type so I parted with £32 (they retail at £16 each) and looked forward to trying them out.
The first wash was, well, disappointing. The Moisture Balancing Shampoo doesn’t lather particularly well, which isn’t an issue, but it didn’t distribute very easily either. As a result I had to give my hair a second wash, which fared slightly better, although left my hair feeling coarse, matted and still not particularly clean. I moved onto the Moisture Balancing Conditioner, which is quite thin, and it did a pretty good job of detangling the birds nest the shampoo had left behind. After rinsing and styling the result was ok not the experience I expected for the pricetag.
As the week progressed and I continued to use the duo however I started to feel my hair was getting lanker and duller, and it felt as if there was product build up on it – we’re talking bad hair week rather than bad hair day! Still I persevered, making sure I rinsed my hair well everytime, but the issue persisted. Only after I switched to a different shampoo did my hair feel clean again. I’ve just tried using the shampoo and conditioner again after a break of five days and my hair feels fine, but I certainly won’t go back to using it as my regular haircare for fear of the build-up returning.
Over the past two weeks I’ve been driven mad by the Philip Kingsley Moisture Balancing range, trying to figure out where I may be going wrong. I’ve discontinued using any other hair products, tried shampooing my hair differently, all to no avail. On more than one occasion I’ve even been tempted to get my hair chopped off and go back to my manageable, well behaved crop. Priced at £16 for 250ml these products aren’t cheap and to be honest I’ve spent a lot less on haircare and had better results. I must add however that plenty of people seem to love this range, so perhaps it is just a personal thing. If you’re tempted to try this range what I’d suggest is purchasing the 60ml travel sizes, which for £5 give you a good idea of whether the product is suited to you without shelling out for the full sizes immediately.
Philip Kingsley is available at Marks and Spencer stores nationwide as well as online at www.philipkingsley.co.uk
Have you had any bad experiences with a product that other people rave about? How do you handle negative reviews? I’d love to hear from you!